Please note: Schlossberg towels require a $300 minimum order. We are unable to process order requests under this value.
Schlossberg towels are specially ordered based on your selections and are considered to be ‘custom orders’. Orders may not be returned except for defects in material or manufacture.
Your order may not be changed or cancelled 24 hours after submission.
Schlossberg orders take approximately 6 – 8 weeks to ship. You will be notified via email when your order ships.
Please inspect your purchase upon receipt. Notify us immediately if you have received an item with a manufacturer’s defect. We will work with Schlossberg to ensure your issue is resolved. Damage caused by failure to follow the manufacturers’ care instructions cannot be accepted as defective merchandise.
Please Note: Colours displayed online could vary slightly from the actual product across different computer screens. Unfortunately, because of this, we cannot offer returns on items if the return is due to a discrepancy between the colour in the online picture and the actual product. If you have questions about the colour please contact us, we may be able to offer you a sample or describe the colour in greater detail to assist in the decision making process.