Returns and Customer Satisfaction
At Bettenhaus we stand behind every product we sell. We want our customers to be happy with their purchases.
To avoid any disappointment with your purchase please request a fabric swatch, review our size chart and most importantly please call our toll-free number 1.866.523.8836, we are here to provide advice and guidance on this most important purchase. As all bed linens and towels on our website are ordered specially for you, we are here to help ensure you make the right choice the first time.
GENERAL GUIDELINES AND POLICIES
- For hygienic reasons, we cannot accept returns on duvets, pillows, featherbeds or mattress/pillow protectors.
- We do not offer refunds on specially ordered items, or custom orders which includes sizing and trim applications.
- The cost of shipping any items returned to Bettenhaus will be borne by the customer, pending examination of issue.
Merchandise returned to Bettenhaus must be shipped prepaid by the customer. Please call us at 1.866.523.8836 before returning merchandise, so that we may advise the best method of shipping. Goods shipped by non-approved methods may incur duties and taxes upon return to Canada and may be refused and returned to the customer at their expense
If your order arrives with a defect, please notify us immediately at 1.866.523.8836, so that we can arrange for the return and replacement of your merchandise, on condition that it is deemed a valid product defect.
Please Note: Colours displayed online could vary slightly from the actual product across different computer screens. Unfortunately, because of this, we cannot offer returns on items if the return is due solely to a discrepancy between the colour in the online picture and the actual product. If you have questions about the colour please contact us, we may be able to offer you a sample or describe the colour in greater detail to assist in the decision making process.