Guarantees

At Bettenhaus we stand behind the products we manufacture and offer. We provide the guarantees below with the knowledge that it is very unlikely that you will ever need to rely on them. In the event that you do, we are there to ensure our products deliver on the standard to which they were manufactured. We will repair or replace the item provided it has been reasonably cared for, labels are attached, and a clean cover has always been used. 

Please note: The warranties on our products do not cover misuse or improper cleaning.

Down-filled Duvets
Bettenhaus branded down filled duvets are guaranteed against any defects in fabric or workmanship, for 20 years from the date of purchase. We will honour this warranty provided the duvet has been reasonably cared for, labels are attached, and a duvet cover has been used at all times. 

 

‘Ultra Warm’ Weight Duvet Guarantee
Our ‘Ultra Warm’ weight duvets are guaranteed to keep you at your warmest for 10 years. If during this period you feel differently we will top up your down at no extra cost.

  

Silk-filled Duvets
Silk filled duvets are guaranteed against any defects in workmanship or fabric, for 5 years from the date of purchase. We will honour this warranty provided the duvet has been reasonably cared for, labels are attached, and a duvet cover has been used at all times. 

  

Down Alternative Duvets
Down alternative duvets are guaranteed against any defects in workmanship or fabric, for 5 years from the date of purchase. We will honour this warranty provided the duvet has been reasonably cared for, labels are attached, and a duvet cover has been used at all times. 

 

Down-filled Pillows
All Bettenhaus branded down filled pillows are guaranteed against any defects in fabric or workmanship, for 5 years from the date of purchase. We will repair or replace the pillow provided it has been reasonably cared for, labels are attached, and a pillow protector has always been used. 

 

Wool Pillows
Wool pillows are guaranteed against any defects in workmanship or fabric, for 1 year from the date of purchase. We will honour this warranty provided the pillow has been reasonably cared for, labels are attached, and a pillow protector has been used at all times. 

 

Down Alternative Pillows
Our down alternative pillows are guaranteed against any defects in fabric or workmanship, for 2 years from the date of purchase. We will honour this warranty provided the pillow has been reasonably cared for, labels are attached, and a pillow protector has always been used. 

 

Featherbeds
Featherbeds are guaranteed against any defects in workmanship or fabric, for 2 years from the date of purchase. We will honour this warranty provided the featherbed has been reasonably cared for, labels are attached, and a mattress protector has been used at all times.